1. Availability: we endeavour to only advertise products that are readily available; however, we do not guarantee that our site or content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance orimprovements or otherwise in emergencies and we may change or discontinue the availability of any content, goods or services at any time as we see fit.
2. Method of payment: you can pay either by visa, mastercard or switch. We are unable to accept electron cards, amex, solo, cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card. Card fraud is illegal and perpetrators will be prosecuted in all cases.
3. Out-of-stock: if any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days. You will then have the option to cancel the order or wait until the item is back in stock.
4. Warranty information: most items on the website have a manufacturer's warranty which is passed directly to the customer. Tacklebag limited has no control over the terms of the warranty. If your product is faulty on delivery tacklebag limited will refund or exchange the purchase, subject to our returns policy.
Please Note: we are unable to consider a refund/replacement for items deemed to have sustained damage outside the normal lifespan (6 months).
5. Complaints: we aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to support@tacklebag.Co.Uk, or mailed to Tacklebag Ltd, 2 Drummond Place, Twickenhan, TW1 1JN. Alternatively, you may telephone the customer service line on 020 8740 4850 during normal office hours.
We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation.
6. Courier/royal mail delivery disputes: please inform us as early as possible if your parcel is not received successfully from the courier so we can investigate (after allowing 3 working days since despatch notification). Courier companies are unable to investigate after 14 days of the alleged delivery date - so our deadline for investigations is also 14 days after alleged delivery date. Please email support@tacklebag.Co.Uk or call 020 8740 4850 during normal office hours and we will do our best to help with any courier issues.
We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation.
7. Data protection & privacy: we will only use your personal data in accordance with goods and services requested from and provided from us. We will not share your personal details with any third parties.
We may need to contact to you via email or telephone in relation to an active order you have placed with us. We do not currently send any marketing emails or newsletters and would only do so if you have actively 'opted in' to receive them.
Your personal data is stored in secure password protected system & will only be accessed by our staff. You have the right to request any personal that we hold about you by making a 'subject access request'.
8. Content: the design of our webite including it's text, graphics, icons, content, structure, selection and arrangement are owned by tacklebag limited and all of our rights are reserved.
In addition, our site contains a significant amount of content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof.
Youmust not and must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the content on our website without our prior written agreement or that of the relevant owner of the content in question.
9. Price and availability: we reserve the right to change price and availability information without notice.
10. Warranties and liabilities: the information contained in the material in this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material in this website to make any decision or take any action.
Tacklebag ltd does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death),for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.
Exclusion of tacklebag ltd’s liability: the use of our site is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any content on our site.
Nothing in these terms and conditions of use shall exclude our liability for death or personal injury resulting from our negligence or any other liability that we are prohibited from excluding by law.
The content is provided on an "As is" basis. We shall not be liable for any loss or damage or for any costs, claims or demands of any nature whether arising out of tort (including negligence),contract or otherwise brought against you by any party arising directly or indirectly in connection with the use, inability to use, or performance of, our site and all other conditions, warranties and other terms, whether express or implied by law or otherwise to the contrary are hereby excluded to the maximum extent permitted by applicable law;
In no event shall we be liable either in contract, tort, negligence, statutory duty or otherwise for any loss of profits, revenue, goodwill or any type of consequential loss, indirect, special, exemplary or punitive loss or damage whatever arising from or in any way connected with the use, inability to use, or performance of, our site, even if we have been specifically advised of the possibility of such loss or damage; and except in relation to such liability as has been expressly excluded in the preceding paragraphs, our maximum aggregate liability in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatever arising from or in any way connected with (I) any performance or non-performance by us of any obligation assumed by us under our site, these terms and conditions or otherwise; or (ii) any liability not excluded by these terms and conditions, shall in respect of any one or more events or series of events (whether connected or unconnected) taking place within any 12 month period be limited to £25,000. This limit shall also apply if any exclusion or other provision contained in these terms and conditions is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited.
Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other content accessible via our cite is free of viruses, trojan horses or other harmful matter, nor that our cite will be error free.
11. Your liability to us: you may be liable for reasonable losses within the contemplation of the parties at the time that the contract was entered into.
12. Other sites, advertisements and links: tacklebag limited excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This website also contains links to other websites which are not under the control of and are not maintained by tacklebag limited. Tacklebag limited is not responsible for the content of websites that are referenced or linked on this website.
13. Copyright: tacklebag is the service mark of tacklebag limited, our parent company. All rights are reserved.
Our site also contains trade and service marks belonging to third parties.
You may not use or reproduce any trade or service marks appearing on our site for any purpose without the prior agreement of the relevant owner. Unless otherwise specified the copyright in the contents of all the pages in this website are owned or licensed to tacklebag limited, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of tacklebag limited, except when this occurs incidentally while using the site for private and non-commercial use.
14. Law and jurisdiction: our site is created and controlled by tacklebag limited, a company incorporated under the laws of england and wales. These rules shall be governed by, and construed in accordance with, english law, without giving effect to any principles of conflict of laws.
