Our delivery terms are different for each school, university or sports club we supply. We endeavour to despatch goods as promptly as possible.
For schools we are contacted to hold stock for (Birkdale, bradford grammar, Holyport College, The King's School Worcester, King's Hawford, King's St Alban's, RGS Guildford, St Dunstan's College, St George's, St John's KENT, St Ives Haslemere & Wallington) our target is to despatch orders within 2-3 working days during term time. During our busiest months (August & September) delivery may take 4-7 working days.
For sports clubs we are contacted to hold stock for (Surbiton HC, Sunbury & Walton HC, Teddington HC, Wanderers HC, West Hampstead HC, King's & Alleyn's HC, Honor Oak Panthers HC, KCL Hockey, Middlesex Rugby, Richmond Rugby, Ruislip RFC, Peterborough RUFC, Hammersmith & Fulham RFC, Blackheath Rugby, Staines RFC, East Molesey CC & Spencer Netball we aim to despatch orders within 2-5 working days.
For non-contracted schools & sports clubs we do not hold stock & delivery timescale will be stated when ordering, commonly in an order window with a specified delivery date. We order kit for these schools/clubs per customer order & schedule in embroidery/printing of the crests in bulk.
We currently use dpd, dhl(uk mail) and royal mail as couriers for orders. Dpd & dhl offer a range of 'in-flight' services to aid smooth delivery, including email/mobile phone notification of hourly delivery slots and options to request; leave in a safe place, with a neighbour, or to change delivery address. We reserve the right to charge a redelivery fee if delivery fails due to incorrect details being supplied by the customer or the customer fails to respond to warnings about re-delivery from the courier company.
We do not offer guaranteed delivery on saturdays, sundays or bank holidays.
Addresses outside the uk – currently we ship to the uk only
Courier/royal mail delivery disputes: please inform us as early as possible if your parcel is not received successfully from the courier so we can investigate (after allowing 3 working days from despatch notification). Courier companies are unable to investigate after 14 days of the alleged delivery date - so our deadline for investigations is also 14 days after alleged delivery date. Please email support@tacklebag.Co.Uk or call 020 8740 4850 during normal office hours and we will do our best to help with any courier issues.
We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation.
-- standard delivery targets by school/club --
Birkdale school 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
The King's School Worcester 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
King's Hawford 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
King's St Alban's 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
Rgs guildford 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
St Dunstan's College 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
St John's KENT 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
St Ives Haslemere 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
Wallington County Grammar 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
Holport College 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
St George's School 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
Hurst Lodge School 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.
Middlesex Rugby please allow 3-7 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
Ruislip Rugby please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Richmond Rugby please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Staines RFC please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Blackheath Rugby please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Peterborough RUFC please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Hammersmith & Fulham RFC please allow 3-7 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.
Surbiton HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
Teddington HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
Wanderers HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
West Hampstead HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
King's & Alleyn's HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
Honor Oak HC please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.
Sunbury & Walton Hawks HC please allow 3-5 working days for delivery as most items held in stock.
Some items may need to be ordered so may take up to 7 working days.
KCL Hockey please allow 3-7 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 10 working days.
Kew Park Rangers FC please allow 3-5 working days for delivery as most items held in stock.
Some items may need to be ordered so may take up to 7 working days.
Spencer Netball please allow 3-5 working days for delivery as most items held in stock.
Some items may need to be ordered so may take up to 7 working days.
East Molesey CC please allow 3-5 working days for delivery as most items held in stock.
Some items may need to be ordered so may take up to 7 working days.
Croydon & Old Whitgiftian hockey club please refer to the shop header for latest order window & delivery timescale.
Kenley HC please refer to the shop header for latest order window & delivery timescale.
Southend HC please refer to the shop header for latest order window & delivery timescale.
All university shops please refer to the shop header for latest order window & delivery timescales.
HAC Rugby please refer to the current order window for delivery details.
London French RFC please refer to the current order window for delivery details.
Christchurch RFC please refer to the current order window for delivery details.
Law Society RFC please refer to the current order window for delivery details.
Oxfordshire RFU please refer to the order window for age group eligable to order & delivery details.
Old Pauline FC please refer to the current order window for delivery details..
Weybridge Vandals CC please refer to the current order window for delivery details.
General RETAIL please allow 3-7 working days for delivery (subject to availability).
